Complaints and Grievances

Making and Lodging a Complaint / Suggestion
Customers have the right to express complaints and grievances to National Life & General Insurance Company SAOG in writing, by post, fax or email to the following address:

Sultanate of Oman

Mailing Address
National Life & General Insurance Company SAOG
PO Box 798, Postal Code 117
Wadi Kabir
Sultanate of Oman.
Fax: +968 24730995
Email: complaints.oman@nlicgulf.com

United Arab Emirates

ABU DHABI
Mailing Address
National Life & General Insurance Company SAOG
Office No. 303
Building P/1340, Tower B, (Behind Honda Showroom)
P.O. Box No. 26551
Electra – Najda Intersection, Abu Dhabi.
Phone: +971 26445770
Fax: +971 26445778
Mobile: +971 564034750
Email: complaints.auh@nlicgulf.com

 

DUBAI
Mailing Address
National Life & General Insurance Company SAOG
Office 102, 1st Floor, Al Kifaf Building
Opposite To Burjman Centre
Bur Dubai, United Arab Emirates.
Phone: +971 43961331
Fax: +971 43970220
Mobile: +971 505012805
Email: complaints.dxb@nlicgulf.com

Reporting Complaint to Insurance Regulators:
You may also send your complaint to Insurance Regulator:
For Emirates of Abu Dhabi (Health Authority Abu Dhabi): Send email to contact@abudhabi.ae
For Emirate of Dubai (Dubai Health Authority): http://ipromes.eclaimlink.ae
For any other complaints (Insurance Authority): https://smartservices.ia.gov.ae/

Kuwait

Mailing Address
National Life & General Insurance Company SAOG
Location: 20th Floor, Mazaya Tower 2, Sharq, Safat 13060, Kuwait
PO Box: 16366, Al Qadisiya, PC 35854, Kuwait
Phone: +965 22060719
Fax: +965 22060720
Email: complaints.kwt@nlicgulf.com